Should I remove Hidden Layers in my artwork?
Yes. Just like transparencies, hidden layers in artwork can have unpredictable results when printed. These results are not always visible in previews. We highly suggest that you remove any layers, objects, and effects that are not meant to appear in the final graphic or you may flatten the artwork or submit as a jpeg.
What file types does Bethel House Media accept?
We only accept these file formats: JPG and PDF (single page)
Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks in large format printing projects.
What file specifications does Bethel House Media recommend for fast processing?
We accept JPG and single page PDF. We suggest 150 dpi resolution at 100% of the final print size. Also do not include any bleed or crop marks.
Should I include any fonts with my files?
NO. Instead, please ensure that all fonts are outlined prior to file upload. If you are using Photoshop, please provide flattened file only.
My artwork file contains transparency, will it print ok?
No, it is always best to flatten any file you send to BHM. BHM considers flattening transparency part of basic file setup and will not check for this issue.
What is the difference between raster and vector?
How do I create a smooth gradient?
When creating gradients in your artwork, we highly suggest creating those gradients in Photoshop, and not in Illustrator. the reason being, is that Illustrator is a vector based program and doesn’t raster the gradient the same way Photoshop does, and it will create “Steps” in the gradient that look like lines in the final print. The only way to cure this is to create the gradients in Photoshop and then either import the gradient into illustrator, or just completely design the artwork within Photoshop. Please see the attached photos, you can see how much smoother the gradient is in the Photoshop image vs the Illustrator image.
|AI Created Gradient||PS Created Gradient|
Do you color match?
We do not color match.
Do you print using any Spot or Pantone colors at B2Sign?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
What size are your grommets?
We use #2 grommets, which are approximately 3/8”. Grommets are placed every 2′ standard.
Do you offer hemmed edges?
Yes, we do traditional sewn hemmed edges.
Is there any maintenance or cleaning required?
The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.
Should I scale down my artwork?
If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
- An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
- The product is lost, delayed or returned to BHM due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
- Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
- Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
- Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size.BHM does not any changes on customer files.
- Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
- Products that do not exactly match color or ink density. BHM does not color match or match customer specified ink density.
- Orders that are duplicated as a result of customer error.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
- Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
- The release of an order by the shipper without obtaining a signature.
Do you print white?
We do not currently print white ink.
Custom Flag maintenance disclosure
In order to ensure the longevity of your flag and to honor any future claims we recommend the following maintenance be preformed.
When installing the flag it is recommended at least two people are used to set the flag up to prevent any damage to the flag or hardware.
Ensure all bearings are properly lubricated prior to the first use of the flag, and well lubricated thereafter to ensure rust doesn’t accumulate in or around the hardware. Lubricants such as
WD-40 will be sufficient.
Bring flag and hardware inside every night and upon rain or heavy wind.
Flags are not meant to withstand extreme weather conditions and should not be left outside for extended periods of time.
The flag should be placed in a location where it can move freely without coming into contact with objects such as trees, fences, walls, buildings etc. It is possible the flag may be scratched, ripped or damaged if it does come into contact with any objects.
Thank you for your cooperation and understanding.